Automotive Customer Service Expert

7 days ago


Dallas, Texas, United States Freeman Auto Group Full time
Job Title: Automotive Customer Service Expert

A competitive salary of $45,000-$60,000 per year is available for this position at Freeman Auto Group. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel welcome and valued.

About the Role:
We are seeking a skilled Service Advisor who can effectively communicate with customers, schedule appointments, and act as a liaison between customers and service technicians. Your primary goal will be to make customers feel confident that their needs are being met and to provide outstanding service that exceeds their expectations.

Key Responsibilities:
* Greet service department customers promptly and courteously* Listen to customers and clearly translate repair needs to techs* Upsell additional services using low-pressure methods* Provide accurate repair/maintenance estimates* Adhere to policies on vehicle care and operation* Follow up on each repair and keep customers informed of progress* Inspect repair quality and ensure all work is complete* Notify customers when vehicles are ready for pickup* Review and explain repairs and associated costs with customers* Handle minor customer concerns and complaints* Keep Service Manager informed of all problems and potential problems* Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits:
* Medical insurance* HSA Savings Plan* Dental insurance* Vision insurance* 401(k) plan* Basic Life Insurance* Accident & Critical Illness Insurance* Paid Training* Short-Term Disability* Employee Purchase Program

About Us:
Freeman Auto Group is committed to finding talented individuals who share our passion for providing exceptional customer service. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management.

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