Service Advisor/Warranty Specialist

2 weeks ago


Merrimack, New Hampshire, United States CAMPERS INN INC Full time
Role Overview

We are seeking a skilled Service Advisor/Warranty Specialist to join our team at CAMPERS INN INC. This role plays a crucial part in ensuring seamless customer experiences by handling service work scheduling and communication of additional services needed.

Job Responsibilities
  • Identify RV problems and services by listening to customers' descriptions of symptoms, verifying warranty and service contract coverage, and developing estimates for materials, supplies, and labor.
  • Prepare repair orders (ROs) and handle customer complaints while maintaining high customer satisfaction standards.
  • Periodically check on the progress of vehicles during servicing and contact customers as needed to keep them updated on their RV's status.
Requirements
  • A minimum of one year's RV service experience is preferred, with a high school diploma or equivalent required.
  • Demonstrated excellent oral and written communication skills, along with excellent interpersonal skills, ability to work flexible hours, including evenings and weekends.
  • Ability to multitask in a fast-paced environment, reliable, and strong work ethic, commitment to superior customer service, and ability to work independently as well as on a team.
  • Estimated Salary: $50,000 - $70,000 per year, depending on location and experience.


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