Sales Associate
4 weeks ago
Overview
At Forever 21, we're committed to delivering an exceptional customer experience through our team members' passion for fashion and dedication to customer satisfaction.
Responsibilities
- Provide a welcoming environment for customers, ensuring a positive and enjoyable shopping experience.
- Respond promptly to customer inquiries and needs, utilizing effective communication skills to resolve issues efficiently.
- Proactively seek opportunities to deliver a great customer experience, leveraging knowledge of our products and services to meet customer needs.
- Assist customers in locating merchandise, processing transactions, and resolving returns and exchanges in a courteous and efficient manner.
- Utilize basic selling techniques to engage with customers, promoting our products and services in a friendly and approachable manner.
- Stay up-to-date on current sales, promotions, and brand initiatives, effectively communicating these to customers to drive loyalty and sales.
- Adhere to the Company's Customer FIRST model, ensuring a consistent and exceptional customer experience.
- Maintain a clean and organized store environment, adhering to visual standards and ensuring a positive shopping experience for customers.
- Assist with daily store recovery, including tasks such as visual merchandising and store maintenance.
- Adhere to company policies, procedures, and loss prevention practices, maintaining a safe and secure shopping environment.
- Share feedback and ideas with management to improve store processes and drive business growth.
Qualifications
- Must be at least 16 years of age.
- Minimum of one year of retail sales experience and previous cash handling experience is preferred.
- Must be energetic and charismatic, with strong communication and interpersonal skills.
- Must be able to complete sales transactions in our POS register system.
- Must be available to work a flexible schedule, including evenings, weekends, and holidays.
- Must be able to spend up to 100% of working time standing and walking.
- Must be able to lift and carry up to 50 lbs.
We actively encourage our employees to unleash their style, embracing their individuality and creativity to inspire others. We value diversity and inclusion, and are committed to maintaining a workplace free from prohibited employment conduct.
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