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Admissions Coordinator

2 months ago

Santa Monica, California, United States Clare|Matrix Full time
Job Description

Are you seeking a position that offers opportunities for professional development and fosters career progression? Do you aspire to make a difference and positively impact the community? Your search ends here with CLARE|MATRIX.

At CLARE|MATRIX, whether you are involved in clinical services or administrative functions, we all contribute to our collective mission and uphold our core values of:

COMPASSION – TEAMWORK – INTEGRITY – EMPOWERMENT – ADAPTABILITY – EQUALITY.

Why Choose CLARE|MATRIX?

CLARE|MATRIX is on the lookout for dedicated and empathetic leaders to assist in saving lives through recovery. As a nonprofit organization, we provide effective and compassionate treatment, recovery, and prevention services for substance use disorders. We offer a vibrant, mission-driven work environment with competitive benefits and compensation. Collaborate with committed colleagues in a dynamic setting, employing innovative strategies for addiction recovery and mental health treatment.

We value our staff as the foundation of our organization and strive to offer a comprehensive benefits package to support their well-being. Our offerings include:

  • Employer-paid Medical, Dental, Vision, Life/AD&D, and LTD insurance
  • Paid vacation and sick leave
  • 11 Paid Holidays (including a birthday holiday)
  • 403(b) Retirement Plan (potential employer matching up to 6% after 90 days of service)
  • Flexible Spending Account (FSA)
  • Mentorship and formal training opportunities for professional growth
  • A performance-driven culture with endless growth possibilities

Position Title: Call Center/Admissions Representative

Reports To: Call Center Coordinator/Admissions Director

About CLARE|MATRIX: CLARE|MATRIX is a nonprofit organization dedicated to providing effective and compassionate treatment, recovery, and prevention services for substance use disorders.

Since its inception, CLARE|MATRIX has delivered quality treatment to individuals and families facing substance misuse challenges.

Through programs led by a compassionate and results-oriented team of professionals, CLARE|MATRIX has established itself as a leader in Evidence-Based Treatment practices, continually achieving positive outcomes and engaging in community outreach and research.

Summary: The Call Center Representative plays a crucial role in providing phone coverage and generating interest in CLARE|MATRIX's treatment programs. This position involves engaging with potential clients and their families to facilitate admissions. Responsibilities include answering pre-admission inquiries, conducting phone screenings, scheduling intakes, and assisting clients in understanding their insurance benefits.

Key Responsibilities:

  • Provide phone coverage during assigned shifts
  • Generate interest in our treatment program offerings
  • Guide callers through the treatment process and help overcome barriers to treatment
  • Document all client interactions in Salesforce
  • Maintain up-to-date knowledge of service offerings and current census
  • Conduct timely follow-ups with qualified clients to ensure admissions
  • Exhibit a professional and positive demeanor in all interactions
  • Deliver exceptional customer service to potential clients and their families
  • Effectively prioritize tasks in a fast-paced environment
  • Communicate insurance verification results to clients
  • Discuss payment options with clients and their families
  • Refer callers to appropriate facilities outside of our network when necessary

Qualifications:

  • Experience in counseling within a substance misuse treatment setting is preferred.
  • High School Diploma (Associate's degree or higher is preferred).
  • A minimum of 2 years of experience in the chemical dependency field, either over the phone or face-to-face with clients.
  • CAADAC or related certification is a plus.
  • Strong computer and telephonic skills; experience with Salesforce is advantageous.
  • Ability to prioritize and multitask effectively.
  • Excellent interpersonal and communication skills with a strong client focus.

Medical Requirements: All employees whose roles involve client interaction or food preparation must complete a health screening report or questionnaire upon hire. Residential employees will require a health screening report signed by a medical practitioner. Outpatient employees must complete a self-report screening questionnaire.

Physical Demands: This role requires effective communication skills, including talking and listening. Employees may need to sit for extended periods, use their hands for tasks, and occasionally stand, walk, or reach. Vision abilities required include close vision.

Work Environment: This position is primarily based in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Conclusion: This job description aims to provide essential information about the role and its responsibilities. It is not intended to be an exhaustive list of qualifications, skills, duties, or working conditions associated with the position.