Pet Care Support Specialist

3 weeks ago


Augusta, Maine, United States Chewy Full time
About Us

At Chewy, we are committed to revolutionizing the pet industry by providing an unparalleled customer experience. As a Customer Service Representative, you will play a crucial role in delivering this experience to our customers.


What We Offer

We offer competitive salaries, excellent benefits, and opportunities for growth and development. You will have access to ongoing training and development resources, as well as a culture that encourages innovation and collaboration.


Job Responsibilities
  • Engage directly with customers who contact us for various topics
  • Research and problem-solve to determine appropriate solutions for customers
  • Set follow-ups as needed to ensure contact resolution
  • Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike

Requirements
  • 2 years of customer service experience
  • Excellent communication skills (written, verbal, and listening) in a written assessment
  • Fluent in English
  • Floency in Canadian French (Quebecois) is preferred
  • Ability to multi-task and perform well in a fast-paced environment


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