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Technical Support and Maintenance Professional
2 weeks ago
Vallourec - North America is looking for a dedicated Technical Support and Maintenance Professional to join our team. As a key member of our technical support team, you will provide expert assistance to customers, engineers, and technicians on equipment-related issues.
Key Responsibilities include:
- Providing technical support via phone, email, or on-site visits to resolve customer queries and issues.
- Collaborating with cross-functional teams to develop and implement effective solutions to customer problems.
- Conducting site surveys to gather information about equipment usage and potential issues.
- Developing and maintaining documentation, including user manuals, instruction guides, and technical notes.
Requirements:
- Bachelor's degree in a technical field, such as engineering or computer science.
- Minimum 3 years of experience in technical support or a related field.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
