Healthcare Operations Manager

4 days ago


Georgetown, Texas, United States Lone Star Circle of Care Full time

Job Summary:

The Lone Star Circle of Care is seeking a highly skilled Patient Services Manager to oversee the Program Registration and Benefits Assistance processes in our clinics/service lines. This role will focus on driving sustainable operations through revenue generation by ensuring appropriate program registration and eligibility processes.

Key Responsibilities:

  • Ensure effective communication of program updates and changes throughout the organization.
  • Provide coverage and support to the Patient Services team.
  • Assist Practice Administrators, Associate Practice Administrators, and Clinic Site Managers with staff development and scheduling.
  • Provide conflict resolution and respond to patient escalation contacts in a timely manner.
  • Monitor performance of software/technologies used in the department and report technical issues.
  • Attend and participate in meetings, training, and conferences as required.
  • Provide flexibility by working varying shifts and traveling to different work locations as needed.
  • Monitor the operations of the Patient Services team and report process improvement suggestions to the Practice Administrator, Associate Practice Administrators, and CFO.
  • Manage Network Sciences relationship for Verify Source system to ensure system accuracy and updates.
  • Create and present statistics and departmental updates in formal presentations.
  • Use and promote company recognition programs and understand the direct correlation between recognition and retention.
  • Contribute to evaluation of staff performance within the department.
  • Responsible for knowledge and compliance of all LSCC policies and procedures.
  • Pursue new and more efficient ways to provide excellent patient and staff experiences.

Qualifications:

  • High School diploma or GED required; Associates Degree or higher preferred.
  • Minimum of 3-4 years experience in a range of healthcare assistance programs preferred.
  • Minimum of 2 years experience in program eligibility or related human-services work preferred.
  • Medical program application completion and enrollment experience is preferred.
  • Preferred Bilingual English/Spanish language skills.


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