IT Operations Manager

1 day ago


Georgetown, Texas, United States HANWHA ADVANCED MATERIALS AMERICA, LLC Full time
Job Title: Information Technology Assistant Manager

At HANWHA ADVANCED MATERIALS AMERICA, LLC, we are seeking a highly skilled and experienced IT Assistant Manager to join our team. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our technical infrastructure and supporting the team in achieving our organizational goals.

Key Responsibilities:
  • Assist the IT Manager in performing related duties and provide technical support to the team.
  • Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
  • Provide first-level technical and functional support for ERP, MES, and WMS systems, cloud-based applications, and Microsoft Office Suite.
  • Serve as an escalation point for IT troubleshooting, including laptop repairs, email and mobile device support, and hardware and networking equipment diagnostics.
  • Implement and enforce network hardening measures to protect against potential cyber threats and reinforce data protection.
  • Monitor and maintain the organization's IT infrastructure, including servers, network devices, and storage systems.
  • Monitor SAP, MES, and WMS software functionalities and ensure the integrity and accuracy of these systems.
  • Collaborate with all departments to understand their technological needs and provide appropriate solutions.
  • Collaborate with vendors and service providers to ensure the procurement of necessary IT equipment and services.
Requirements:
  • Bachelor's degree in computer science, Information Systems, or related field.
  • Minimum of 5+ years of experience with systems and network administration, programming, and management.
  • Good understanding of various network components, including firewall, routers, switches, access points, etc.
  • Experience in virtualization (Hyper-V or VMware) and cloud management.
  • Good understanding of database management, with experience in SQL Server, Oracle, or MYSQL.
  • Excellent communication, analytical, problem-solving skills, and time management skills.
  • Ability to communicate with and understand the needs of non-technical components, both internal and external.
  • Ability to work creatively and efficiently in a dynamic team environment.
Preferred Qualifications:
  • Experience in a manufacturing environment is a plus.
  • The ability to work with components constantly along a production line without adverse effects.
  • The ability to make timely decisions and provide feedback to each other.
  • Have a strong desire for personal and professional development.
  • Bilingual.

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