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Sales Associate

2 months ago

Tukwila, Washington, United States Forever 21 Full time
Overview

Forever 21 is a leading global fashion retailer with a strong presence in the US market. Our mission is to inspire individual self-expression through amazing fashion and our DNA is rooted in Inclusivity, Customer-Centricity, and Accessibility.

Responsibilities
  • Create a welcoming environment for customers, ensuring a positive and enjoyable experience.
  • Respond promptly to customer inquiries and needs, proactively seeking opportunities to deliver exceptional service.
  • Assist in the location, availability, and selection of merchandise, using basic selling techniques to engage with customers.
  • Introduce current sales, promotions, credit card applications, and other brand initiatives to gain customer loyalty.
  • Follow the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
  • Complete sales transactions and maintain proper accountability at registers.
  • Process merchandise returns and exchanges courteously and under company guidelines.
  • Speak positively about the brand, customers, and team members, demonstrating initiative, teamwork, and ownership in every interaction.
  • Maintain visual standards for the selling floor, fitting rooms, visual displays, and presentations.
  • Assist in daily store recovery, before, during, or after store opening hours.
  • Adhere to company policies, procedures, and loss prevention practices.
  • Share feedback and ideas with management to improve store processes.
  • Adapt to a fast-paced environment, managing multiple tasks while maintaining a positive attitude.
Qualifications
  • Must be at least 16 years old.
  • Minimum of one year of retail sales experience and previous cash handling experience is preferred.
  • Must be energetic and charismatic, with strong communication, organizational, and time management skills.
  • Must have excellent interpersonal skills and act with integrity and business maturity.
  • Must be able to complete sales transactions in the POS register system.
  • Must be available to work a flexible schedule, including evenings, weekends, and holidays.
  • Must be able to spend up to 100% of working time standing and walking.
  • Must be able to lift and carry up to 50 pounds.
  • Must be able to perform repetitive finger, hand, and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.
Benefits

As a valued member of our retail workforce, you will unlock key benefits to grow your career with us, including competitive staff discounts, career advancement opportunities, a flexible schedule, and more.