Director of Rooms Operations Management
6 days ago
We are seeking a highly skilled DIRECTOR OF ROOMS OPERATIONS MANAGEMENT to join our team at Marriott International. This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and leading high-performing teams.
Job Summary:
- This role is responsible for overseeing the day-to-day operations of the Front Office, including managing staff, monitoring guest satisfaction, and driving revenue growth.
- The successful candidate will have a proven track record of success in hotel management, with experience in leading large teams and implementing strategic initiatives.
- This is an excellent opportunity for someone who is passionate about hospitality and wants to make a real impact in the industry.
Responsibilities:
- Lead and manage a team of Front Office staff, providing coaching, training, and development opportunities to ensure they have the skills and knowledge needed to deliver exceptional customer service.
- Monitor guest feedback and satisfaction scores, identifying areas for improvement and implementing changes to drive up service standards.
- Develop and implement strategies to drive revenue growth, including upselling and cross-selling opportunities.
- Collaborate with other departments, such as Housekeeping and Recreation, to ensure seamless delivery of services and achieve business objectives.
About Us:
Marryott International is a global leader in the hospitality industry, known for our commitment to excellence and our passion for delivering unforgettable guest experiences. Our teams are passionate, driven, and dedicated to making a difference in the lives of our guests and colleagues alike.
What We Offer:
- A competitive salary range of $135,000 to $161,000 per year.
- A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
- Opportunities for professional development and career advancement.
- A collaborative and dynamic work environment that values diversity, equity, and inclusion.
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