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Technical Support Specialist

2 months ago

Willowbrook, California, United States Meade Full time

IT Support Specialist

Meade is looking for a dedicated individual to become a part of our IT Department as an IT Support Specialist. This role involves delivering exceptional technical assistance for both application and hardware issues to our field and office personnel. The ideal candidate will possess strong customer service abilities and adept problem-solving skills. Key responsibilities include troubleshooting and deploying various equipment such as mobile phones, tablets, laptops, and printers, as well as providing application support and personalized training for staff.

Essential Qualifications:

  • Bachelor's degree, High School Diploma, and CompTIA A+ Certification.
  • Minimum of 1 year of experience in help desk or customer service roles.
  • Proficient in Windows 11 and Microsoft O365.
  • Familiarity with Apple iOS and Android operating systems.

Key Responsibilities:

  • Assist local and remote staff with both technical and non-technical inquiries.
  • Manage IT asset inventory effectively.
  • Configure and support mobile devices, including tablets and smartphones.
  • Set up and maintain Windows laptops.
  • Monitor and process daily service requests through our ticketing system.
  • Document solutions in our internal knowledge repository.
  • Administer user credentials, including password and MFA resets.
  • Troubleshoot issues and conduct research for solutions.
  • Escalate issues as necessary.
  • Analyze usage data and generate reports.

Required Skills:

  • Experience with Mobile Device Management platforms.
  • Knowledge of Android and iOS mobile operating systems.
  • Proficiency in Windows operating systems and O365.
  • Strong analytical and problem-solving capabilities.
  • Excellent written and verbal communication skills.
  • Able to work collaboratively in a team environment.
  • Maintain a friendly and patient demeanor.
  • Possess a curious and continuous learning mindset.

We appreciate your interest in this opportunity and encourage you to submit your resume and cover letter for consideration.