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Starbucks Operations Supervisor
2 months ago
Position Title: Starbucks Store Supervisor
Department: Starbucks
Reports to: Store Manager
Status: Full-Time, Non-Exempt
Compensation: $20 per hour
Role Summary
The Starbucks Store Supervisor plays a pivotal role in delivering the Starbucks experience at The Smith Center for the Performing Arts. This position involves supervising shifts and managing store operations, collaborating with a dedicated team of baristas to ensure exceptional customer service and high-quality products. In this dynamic environment, you will have the opportunity to inspire and guide team members, foster a supportive atmosphere, and drive operational success. Our ideal candidate embodies leadership qualities that enhance the experience for team members, customers, and the community, emphasizing the importance of human connection.
Key Responsibilities
Team Leadership and Development:
- Oversee daily operations during shifts, ensuring tasks are executed efficiently.
- Delegate responsibilities to team members according to operational requirements.
- Facilitate training for new hires, providing constructive feedback and support for ongoing development.
- Encourage a positive work environment through clear communication and timely feedback.
- Promote teamwork and collaboration among staff members.
- Work with management and HR to address any personnel issues.
Customer Service and Operational Excellence:
- Foster a welcoming atmosphere for all customers, ensuring they feel valued.
- Deliver outstanding customer service with a focus on positive interactions.
- Anticipate customer needs by assessing the store environment and responding appropriately.
- Address customer inquiries and concerns promptly and professionally.
- Engage with customers to build community and loyalty.
- Represent The Smith Center effectively, demonstrating its mission and values.
- Complete opening and closing procedures in line with company standards.
- Assist with inventory management, including ordering and stocking supplies.
- Support marketing initiatives to enhance customer engagement and sales.
- Perform additional duties as required.
Health and Safety Standards:
- Maintain cleanliness and organization throughout the store.
- Ensure high standards of sanitation and hygiene are upheld.
- Monitor food safety practices to comply with health regulations.
- Stay updated on health and safety regulations and ensure compliance.
- Train team members on health and safety protocols.
- Communicate effectively with management regarding safety concerns.
Financial Management:
- Accurately complete daily financial reports.
- Manage cash handling procedures and ensure transaction security.
- Monitor digital transactions for accuracy.
- Resolve issues related to payment systems efficiently.
- Assist customers with payment options as needed.
- Adhere to company policies regarding financial transactions.
Qualifications
- High school diploma or equivalent.
- Three years of customer service experience, preferably in retail or food service.
- At least one year of supervisory experience.
- Strong leadership and mentoring skills.
- Excellent organizational and problem-solving abilities.
- Knowledge of health and safety regulations.
- Experience with financial transactions and basic accounting.
Skills Required
- Exceptional customer service skills.
- Attention to detail and accuracy.
- Strong verbal and written communication skills.
- Ability to work under pressure and meet deadlines.
- Interpersonal and conflict resolution skills.
- Ability to adapt to new technologies.
- Flexibility to work various shifts.
Physical Requirements
- Ability to stand, walk, and lift up to 50 pounds.
- Capability to perform tasks requiring fine motor skills.
- Ability to work in a fast-paced environment.
Certificates and Licenses
- Must obtain necessary licenses and permits as required.
This job description outlines the essential functions and responsibilities of the position. It is not intended to be an exhaustive list of all duties and skills required. Modifications may be made to accommodate individuals with disabilities.
Commitment to Diversity
The Smith Center for the Performing Arts is an Equal Opportunity Employer, dedicated to fostering a diverse and inclusive workplace.