Operations Supervisor

2 weeks ago

Las Vegas, Nevada, United States The Punk Rock Museum Full time
Job Description

The Punk Rock Museum is seeking a highly motivated and experienced Operations Supervisor to join our team. As a key member of our management team, you will be responsible for assisting in the operational oversight and coordination of our Retail, Events, Bar, Tattoo Studio, EVS, and Security staff, as well as daily attraction operations and special programming.

Key Responsibilities
  • Assist with managing personnel and their productivity, implementing and enforcing efficiencies in scheduling and staffing that maintain guest service standards.
  • Maintain and implement practices that promote and preserve The Punk Rock Museum's desire to be a best place to work.
  • Partner with other leaders to create and train staff on best practices and standards.
  • Ensure staff receive training and support to provide opportunities for growth and development, including guest services, quality control, and safety.
  • Foster an environment where departments partner with one another to include effective cross-department communication, identifying efficiencies, and performing regular cross-training.
  • Plan and participate in special events and programming that have impact across multiple departments.
  • Analyze, understand, and communicate customer feedback to senior leadership, suggesting and implementing ways to improve ratings specific to products.
  • Assist in maintaining inventory management records of supplies, tools, and guest giveaways.
  • Maintain high standards of organization and cleanliness at all times to maintain a pleasant environment for all guests.
  • Perform job responsibilities with a creative flair that elevates the exhibition narrative.
  • Cross-train into other areas as required.
  • Respond to injuries and emergencies appropriately.
  • Employ a knowledge of common safety and security hazards and applicable precautions to establish a safe and secure environment.
  • Ensure guests, team members, and any other individuals or groups on site comply with Company and OSHA standard workplace safety protocols.
Requirements
  • At least 21 years of age.
  • At least three years of operations or customer service management experience.
  • Supervisory personnel must attain and retain on their person at all times a Non-Gaming Sheriff's Card and an Alcohol Awareness Training Card (commonly known as a TAM Card).
  • Supervisory personnel must also attain and retain on their person at all times a Southern Nevada Health District (SNHD) Health Card.
Preferred Qualifications
  • At least five years of experience in operations or customer service management.
  • Extensive knowledge of Punk Rock music and culture.
  • Adult + Child + Infant CPR, AED, and First Aid certification.
  • Bilingual—particularly, but not limited to, English and Spanish.
Additional Skills/Abilities
  • Must have ability to effectively deliver and follow directions.
  • Must have excellent organizational skills.
  • Must have ability to function effectively under time constraints and within established deadlines.
  • Must have excellent verbal and written communication skills.
  • Must be able to effectively communicate in English in both written and oral forms.
  • Must have excellent interpersonal and customer service skills to assist guests and interact with all business contacts.
  • Must have ability to be reliable and punctual and demonstrate great time management skills.
  • Must have ability to work under pressure while maintaining physical stamina and a proper mental attitude.
  • Must be able to manage multiple tasks and remain calm in a fast-paced and dynamic environment.
  • Must be able to demonstrate an outgoing and welcoming style.

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