Customer Service Representative

22 hours ago


Sugar Land, Texas, United States Southwest Water Company Full time

About the Role:

This entry-level position is an exciting opportunity to join our customer care team at Southwest Water Company. As a Customer Service Representative I, you will play a vital role in providing exceptional customer service and support to our valued customers.

Responsibilities:

  • Respond to customer inquiries in a timely and professional manner, addressing their concerns and resolving issues efficiently.
  • Process service orders and ensure seamless communication with field personnel to provide complete customer satisfaction.
  • Assist with estimating adjustments and escalating complex issues to management for resolution.
  • Maintain accurate records and work within established guidelines and policies.

What We Offer:

  • A competitive salary of $45,000 - $55,000 per annum, based on experience and qualifications.
  • Opportunities for career growth and professional development in a dynamic and supportive team environment.
  • A comprehensive benefits package, including medical, dental, vision, and company-paid life insurance.
  • Vacation accrual starting at 3 weeks per year, plus 10 company-paid holidays.
  • Additional benefit plans, including training, professional certifications, and education allowance.

Requirements:

  • A high school diploma or equivalent, with a minimum of 1 year of directly related experience in customer care.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced team environment.
  • Strong problem-solving skills, with the ability to analyze and resolve complex issues.


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