Customer Service Representative

2 weeks ago


Strasburg, Ohio, United States Ferrellgas Full time
About the Role

Ferrellgas is seeking a highly skilled and dedicated Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Work closely with internal teams to ensure seamless customer service experiences.
  • Develop and maintain a thorough understanding of Ferrellgas products and services to effectively communicate with customers.
  • Meet or exceed customer satisfaction targets and key performance indicators.
Requirements
  • High school diploma or equivalent required.
  • 1+ years of customer service experience in a similar industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficient in Microsoft Office and other relevant software applications.
Preferred Qualifications
  • Windows 10 computer or higher operating system.
  • 8GB of RAM or higher.
  • Minimum cable or DSL speeds of 100MB with 10MB upload speed.
About Ferrellgas

Ferrellgas is a leading provider of propane and related services. We are committed to delivering exceptional customer service and support to our clients. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment with a focus on customer satisfaction.



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