Patient Experience Ambassador

5 days ago


Garden Grove, California, United States One Medical Full time
About Us

One Medical is a pioneering healthcare organization that's redefining the primary care experience. We're committed to delivering exceptional, patient-centered care that's accessible, affordable, and enjoyable. Our mission is to transform healthcare by improving the experience for everyone involved - from patients and providers to employers and health networks.

The Opportunity

We're seeking a highly skilled and compassionate Member Support Specialist to join our team. As a key member of our office team, you'll play a vital role in ensuring a seamless and positive experience for our patients. Your exceptional communication skills, attention to detail, and ability to multitask will make you an invaluable asset to our team.

Key Responsibilities
  • Provide exceptional patient care and support, ensuring a positive and personalized experience for each patient
  • Manage patient intake, scheduling, and follow-up appointments with precision and efficiency
  • Assist with administrative tasks, including insurance verification, billing, and paperwork
  • Contribute to team development through rounding, attending team huddles, and participating in problem-solving
  • Maintain a high level of knowledge about our technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System
Requirements
  • At least 1 year of experience in high-touch customer or patient-facing roles
  • Strong written and verbal communication skills
  • Experience working on collaborative, diverse, and feedback-driven teams
  • Proven track record of persisting through change and demonstrating a forward-thinking perspective
What We Offer

We're committed to supporting the well-being of our team members, offering a range of benefits designed to aid your health and wellness. These include:

  • Competitive salary: starts at $21.50/hour
  • Benefits designed to aid your health and wellness
  • Free One Medical memberships for yourself, your friends, and family
  • Employee Assistance Program - free confidential advice for team members
  • PTO cash outs - option to cash out up to 40 accrued hours per year

We're an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.



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