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Branch Sales Manager

2 months ago

Southgate, Michigan, United States Oklahoma Employment Security Commission Full time
Job Summary

This role is responsible for leading the sales, production, and profitability of a retail branch. The successful candidate will deliver strong sales leadership, ensure the execution of superior sales, quality, and customer service behaviors by the entire staff, and exceed sales goals while maintaining an operationally efficient and compliant branch.

Key Responsibilities
  • Lead the branch team to achieve top quality sales and service of current and prospective branch customers.
  • Implement strategies to achieve sales benchmarks and objectives.
  • Coach and develop the sales and service skills of branch associates.
  • Manage the activities of a local bank branch.
  • Directly supervise multiple associates.
  • Recommend and maintain staffing levels to ensure superior delivery of customer service.
  • Provide prompt and honest feedback to associates regarding performance of assigned duties.
  • Identify opportunities to sell consumer loans and facilitate loan closings.
  • Work effectively with centralized underwriting department.
  • Ensure in-depth knowledge of Arvest products and services among all staff members.
  • Support customer usage of products and services that will provide the services they need in the manner most convenient for them.
  • Maintain in-depth understanding of competitor products, practices, facilities, and processes to ensure successful sales of Arvest bank products.
  • Oversee branch activities associated with the accurate handling of customer transactions and adherence to compliance and legal regulations.
  • Work closely with various areas of Retail Bank Operations to ensure standard procedures and practices are followed and maintained.
  • Oversee all levels of branch security in accordance with organizational policies and procedures and federal/state regulations.
  • Use sound judgment in the application of bank standards, policies, and procedures regarding customers.
  • Work directly with customers and/or associates to handle internal and external complaints and objections.
  • Supervise and/or perform maintenance of building and equipment to maintain a clean, neat, and orderly appearance of the branch and to include maintaining proper inventory and storage of supplies.
  • Attend various weekly and monthly meetings and communicate appropriately.
  • Lead business development activities in the branch community, including calls to prospective and existing customers, acceptance of small business loan applications, and referrals to other product specialists as needed.
  • Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to job duties.
Requirements
  • Cross-sell other services of the bank.
  • Support and uphold the Arvest Mission Statement.
  • Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
  • Maintain a high level of cooperation and rapport with all associates.
  • Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
  • Promote professionalism at all times.
  • Maintain involvement in community affairs to foster and promote the proper bank image at all times.