Highly Trained Account Recovery Specialist
6 days ago
We are seeking a highly skilled and motivated individual to join our team as an Account Recovery Specialist. In this role, you will be responsible for communicating with customers in a professional and empathetic manner to resolve outstanding accounts.
Job Responsibilities:- Utilize negotiation strategies to resolve open accounts and promote brand awareness
- Employ various contact technologies and recovery methods to locate right parties
- Negotiate payment terms with empathy and professionalism
- Make outbound and receive inbound calls to resolve customer inquiries
- Follow all required scripts, policies, and procedures to ensure compliance
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
$13.10 - $17.25 per hour. We offer a comprehensive benefits package, including medical, dental, and vision coverage options, paid time-off, regular raises, advancement opportunities, and a fun, engaging work environment.
About UsMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. Our team is dedicated to providing exceptional service and support to our clients and employees alike.
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