Highly Trained Account Recovery Specialist

6 days ago


Dallas, Texas, United States ValorVIP Full time
About the Job

We are seeking a highly skilled and motivated individual to join our team as an Account Recovery Specialist. In this role, you will be responsible for communicating with customers in a professional and empathetic manner to resolve outstanding accounts.

Job Responsibilities:
  • Utilize negotiation strategies to resolve open accounts and promote brand awareness
  • Employ various contact technologies and recovery methods to locate right parties
  • Negotiate payment terms with empathy and professionalism
  • Make outbound and receive inbound calls to resolve customer inquiries
  • Follow all required scripts, policies, and procedures to ensure compliance
Requirements:
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
Compensation and Benefits:

$13.10 - $17.25 per hour. We offer a comprehensive benefits package, including medical, dental, and vision coverage options, paid time-off, regular raises, advancement opportunities, and a fun, engaging work environment.

About Us

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. Our team is dedicated to providing exceptional service and support to our clients and employees alike.



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