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Customer Engagement Associate

2 months ago

Newport News, Virginia, United States American Freight Furniture Full time

Position Title: Retail Sales Associate

Job Category: Sales

Job Overview:

The Retail Sales Associate plays a crucial role in enhancing customer satisfaction and driving sales performance. This position involves delivering proactive sales assistance and support to customers, meeting departmental objectives, and executing sales-support tasks to ensure a clean, well-stocked, and organized sales environment.

Key Responsibilities:

  1. Assess customer needs and offer suitable solutions using established sales techniques.
  2. Consistently achieve or surpass performance benchmarks.
  3. Utilize technology effectively to improve customer experience, especially when products are unavailable in-store.
  4. Maintain up-to-date knowledge of product lines, including features, benefits, and availability, to address customer inquiries.
  5. Handle customer transactions accurately in the Point of Sale system, including processing sales, returns, and exchanges according to company policies.
  6. Complete mandatory training within designated timeframes and engage in continuous learning opportunities.
  7. Collaborate with fellow sales associates and cashiers to deliver exceptional customer service, including locating merchandise and assisting customers.
  8. Perform additional duties as required.

Qualifications:

Skills:

Behaviors:

Motivations:

Education:

Experience:

Licenses & Certifications: