Customer Experience Specialist
5 days ago
Transforming the power of comfort starts with our team members who are dedicated to delivering exceptional customer experiences every day. We foster an inclusive environment where everyone can be themselves, honoring a legacy built on family values.
About the RoleThis position is responsible for exceeding sales and operational benchmarks by delivering outstanding customer experiences through the La-Z-Boy selling process. With a comprehensive understanding of product lines, the role focuses on maximizing store promotions and marketing efforts to achieve operational excellence.
Key Responsibilities- Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
- Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
- Maintain strong knowledge of features and benefits of existing and new product lines.
- Resolve customer inquiries and escalate appropriately when needed.
- Promote in-home design program.
- Maximize store promotions, marketing initiatives, and grassroots programs.
- Collaborate with support teams to ensure operational excellence.
$18/hour plus commission, with potential quarterly bonus commission (2% on sales, 3% on La-Z-Boy Design Sales). Ability to work evenings, weekends, and holidays required.
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