Seasonal Retail Sales Associate

2 months ago


Golden, Colorado, United States Kohl's Full time
About the Role

In this dynamic role, you will deliver exceptional customer service in point of sale and customer service processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

Key Responsibilities
  • Customer Service: Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment.
  • Point of Sale Execution: Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service.
  • Meet Individual Goals: Meet or exceed individual goals (e.g., credit, loyalty).
  • Support Inventory Accuracy: Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices.
  • Train New Hires: Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl's brand standards.
  • Participate in Daily Service Processes: Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies).
Additional Responsibilities
  • Act with Integrity: Act with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
  • Exercise Good Judgment: Exercise good judgment and discernment when making decisions; taking appropriate partners as needed.
  • Demonstrate a Customer Service Mindset: Demonstrate a customer service mindset, anticipating customer needs and satisfactorily resolving issues.
  • Accomplish Multiple Tasks: Accomplish multiple tasks within established timeframes.
  • Follow Company Policies: Follow company policies, procedures, standards and guidelines.
  • Maintain Adherence to Company Safety Policies: Maintain adherence to company safety policies for the safety of all associates and customers.
  • Receive and Respond to Direction: Receive, understand and proactively respond to direction from supervisors/managers and other company personnel.
Requirements
  • Excellent Customer Service Skills: Excellent customer service skills and ability to multi-task with strong attention to detail.
  • Verbal/Written Communication and Interpersonal Skills: Verbal/written communication and interpersonal skills.
  • No Retail Experience Required: No retail experience required.
  • Must be 16 Years of Age or Older: Must be 16 years of age or older.
  • Flexible Availability: Flexible availability, including days, nights, weekends, and holidays.
Preferred Qualifications
  • Client Facing Retail or Service Industry Experience: Client facing retail or service industry experience.


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