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Customer Service Representative
1 month ago
At Whole Foods Market, we are dedicated to providing exceptional customer experiences and fostering a positive work environment. As a Customer Service representative, you will play a vital role in supporting our Customer Service & E-Commerce programs, ensuring seamless checkout experiences and efficient grocery delivery and pickup processes.
Key Responsibilities:- Deliver outstanding customer service, ensuring a positive experience for all customers.
- Establish clear expectations for balancing in-store customer service and completing online orders.
- Monitor in-store and online customer flow, assigning tasks to balance the needs of all customers.
- Stay aware of relevant competitors and industry trends.
- Respond effectively to customer questions, requests, and concerns.
- Collaborate with departmental leaders, store leadership, and 1P/3P partners to achieve shared goals.
- Foster a positive team environment, promoting outstanding teamwork, mutual respect, and exceptional morale.
- Maintain Team Member safety and security standards.
- Ensure compliance with relevant regulatory rules and standards.
- Develop, coach, mentor, and motivate Team Members to sustain a high-performing team and minimize turnover.
- Maintain cleanliness of workspaces, including staging areas and coolers.
- Secure equipment, such as MSRs, phones, and currency counters.
- Identify process improvement opportunities and implement changes.
- Consistently communicate and model WFM core values, leadership principles, and support company goals.
- 12+ months retail experience.
- Ability to lift 50 lbs.
- Standing/walking for 6-8 hours in an 8-hour workday.
- Hand use: Single grasping, fine manipulation, pushing, and pulling.
- Work requires bending, twisting, squatting, and reaching.
- Exposure to FDA-approved cleaning chemicals.
- Exposure to temperatures 90 degrees Fahrenheit.
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
Whole Foods Market offers a competitive hourly wage of $31.50, commensurate with experience. We provide a comprehensive benefits package, including health insurance, retirement plan benefits, store discounts, paid time off, and access to other benefit programs. Eligibility for benefits is determined under the terms of the applicable Whole Benefits plan at the date of hire.
At Whole Foods Market, we are an equal opportunity employer and welcome applications from diverse candidates. We promote a fair and inclusive work environment, where all Team Members and candidates are treated with respect and dignity, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.
