Collision Repair Manager

1 day ago


Henderson, Texas, United States Classic Collision Inc Full time
Job Title: General Manager

Classic Collision Inc is seeking a highly skilled and experienced General Manager to lead our collision repair center. As a General Manager, you will be responsible for the overall operations and financial results of our center, including but not limited to operations, internal and external development, business relationships, and profitability.

Key Responsibilities:
  • Lead center level performance through key metrics, quality, individual skill levels, and culture.
  • Communicate and manage the change process.
  • Stay abreast of current vehicle repair procedures and technologies.
  • Manage and hold all staff accountable for shop performance through Recipe Book execution.
  • Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
  • Recruit, interview, and hire new staff as required.
  • Train new hires regarding company policy and procedures.
  • Promote safe, clean working conditions.
  • Promote, develop, and act as a liaison with area insurance contacts and other referral points.
  • Contact all claims managers and dealer accounts every month.
  • Participate in external marketing and team building activities as requested.
Requirements:
  • Minimum of five years collision repair/auto body management experience required.
  • Proven leadership and track record of employee development.
  • Ability to read and understand financial P&L statements required.
  • ICAR Platinum certification preferred.
  • Ability to travel up to 25%.
  • Must have valid driver's license and be eligible for insurance coverage.
  • Working knowledge of CCC One estimating platform and management system.
  • Advanced skills in Microsoft Office, including Word, Excel, Outlook, and PPT.
Physical Demands and Work Environment:
  • Frequently required to stand.
  • Frequently required to walk.
  • Occasionally required to sit.
  • Frequently required to use hands and fingers.
  • Frequently required to climb, balance, bend, stoop, kneel, or crawl.
  • Continually required to talk or hear.
  • Continually required to lift/push weights up to 50 pounds.
Behaviors/Competencies:
  • Integrity - Respect, and accountability at every level and in every interaction.
  • Customer Service - Provide the highest level of customer service while building customer satisfaction and retention.
  • Innovation - Develops and displays innovative approaches and ideas to our business.
  • Teamwork - Contributes to building a positive team spirit. Supports everyone's efforts to succeed.


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