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Spa Director

2 months ago

Johnson City, Texas, United States Carter Hospitality Group Full time
Job Summary

Carter Hospitality Group is seeking a highly skilled and experienced Spa Director to lead our spa operations and provide exceptional guest experiences. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the spa, including managing staff, coordinating services, and ensuring the highest level of customer satisfaction.

Key Responsibilities
  • Spa Operations Management: Oversee the daily operations of the spa, including managing staff, coordinating services, and ensuring the highest level of customer satisfaction.
  • Staff Management: Supervise and train spa staff to ensure they are providing exceptional guest experiences and meeting the highest standards of quality and service.
  • Service Coordination: Coordinate spa services, including salon, skin care, fitness, and wellness programs, to ensure seamless delivery and maximum guest satisfaction.
  • Financial Management: Interpret financial reports, manage budgets, and make recommendations to improve financial performance and maximize revenue.
  • Marketing and Promotion: Develop and implement marketing strategies to promote the spa and increase guest bookings.
  • Customer Service: Ensure that all guests receive exceptional service and that their needs are met in a timely and professional manner.
Requirements
  • Education: Bachelor's degree in a related field, such as hospitality, business, or a related field.
  • Experience: 3-5 years of experience in spa management or a related field.
  • Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a passion for delivering exceptional guest experiences.
Working Conditions

The Spa Director will work in a fast-paced environment, managing multiple tasks and priorities simultaneously. The position requires strong organizational and time management skills, as well as the ability to work effectively in a team environment.

Benefits
  • 401(k) Matching: Carter Hospitality Group offers a 401(k) matching program to help employees save for their future.
  • Dental and Vision Insurance: We offer comprehensive dental and vision insurance to help employees maintain their health and well-being.
  • Health Insurance: Our health insurance program provides comprehensive coverage for employees and their families.
  • Employee Assistance Program: We offer an employee assistance program to help employees manage stress and other work-related issues.
  • Flexible Scheduling: We offer flexible scheduling to help employees balance their work and personal responsibilities.