Trading Support Specialist

4 weeks ago

Houston, Texas, United States DRW Full time

DRW is a leading diversified trading firm with a rich history of innovation and expertise in global markets.

We value autonomy, agility, and the ability to quickly adapt to changing market conditions, which is why we operate using our own capital and trading at our own risk.

Our team is headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, and we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities, and Energy across all major global markets.

We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital, and cryptoassets.

At DRW, we operate with respect, curiosity, and open minds. We believe that it's not just what we do that matters, but how we do it.

DRW is a place of high expectations, integrity, innovation, and a willingness to challenge consensus.

Our Trade Management team offers mission-critical support for our Openlink Endur platform and several related systems. These tools support our commodities trading, primarily in the energy/ETRM space, but also in other areas like metals and agriculture.

This role involves supporting various integration points such as trade and price feeds that Endur consumes, reporting systems that read from Endur, and more.

The successful candidate will be adept at performing technical support and engineering functions that include application support in testing and production environments, software deployment and configuration, and system monitoring, with a focus on Endur.

Key Responsibilities:

  • Provide best-in-class production support for Openlink Endur, efficient software deployment, configuration processes, and proactive monitoring to anticipate and prevent issues, minimize downtime, and ensure quick recovery from incidents.
  • Ensure maximum trading system availability to avoid missing any key trading opportunities.
  • Offer support for Endur production systems and various integration points across multiple geographic locations, primarily in a Windows production environment.
  • Develop and maintain Endur scripts for process automation, complementing this with proprietary software and third-party technologies as appropriate.
  • Troubleshoot production incidents related to Endur, stemming from either internal and external factors.
  • Automate configuration and rollout procedures to minimize manual errors and uphold flawless change management.
  • Collaborate with traders, developers, back office, QA, infrastructure, technical support, business development, and various management teams globally.
  • Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.
  • Manage user access to Endur, related tools, and 3rd party applications.
  • Build documentation for common procedures, troubleshooting scenarios, and system architecture.
  • Coordinate efforts with other support teams to ensure continuity and consistency of support in a 24x7 environment.

Requirements:

  • Direct experience with Openlink Endur (version 16 or higher) in a support or system administration capacity.
  • Strong Windows platform support experience, with Linux knowledge being advantageous.
  • Script development skills, particularly related to automating Endur processes.
  • SQL knowledge, including queries, updates, table creation, and basic database maintenance.
  • Experience with other commodities and Openlink systems; for example, prior experience with systems like BroadPeak K3, WebICE, Trayport, eCat, YesEnergy, and/or Findur is beneficial but not required.
  • Demonstrated understanding of network communications.
  • Must have some flexibility in work schedule to help ensure team coverage; rotating on-call coverage required.
  • B.S. in Computer Science, an equivalent degree, or equivalent work experience.
  • Self-motivation and intellectual curiosity, with a strong desire to continually improve the production support function.
  • High level of ownership and accountability, reliability, and strong follow-through.
  • Ability to handle pressure and time constraints with composure, multitask, and switch contexts efficiently.
  • Strong organizational skills, including the ability to effectively plan and prioritize.
  • Must have strong communication skills and demonstrate the ability to have clear and concise conversations, both written and verbal, with a variety of personalities.
  • The capacity to quickly apply prior context to troubleshooting and communication efforts.

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