Restaurant Operations Manager

7 days ago


Salem, Oregon, United States Dunkin' - Cafua Management Company Full time
Job Overview

We are seeking a highly skilled and experienced Restaurant Manager to join our team at Dunkin' Donuts - Cafua Management Company. As a Restaurant Manager, you will be responsible for the overall operation of the restaurant, ensuring that our high standards of quality, service, and cleanliness are consistently met.

Key Responsibilities
  • Recruit, hire, train, and develop a high-performing team of employees
  • Plan, monitor, appraise, and review employee performance to ensure that goals and expectations are met
  • Provide coaching and feedback to employees to improve their skills and performance
  • Ensure that all shifts are adequately staffed with qualified team members to achieve guest service goals
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines
  • Ensure that brand standards and systems are executed consistently across the restaurant
  • Prepare and complete action plans to drive system improvements and increase profitability
  • Control costs to maximize profitability and achieve business objectives
  • Execute all in-restaurant marketing promotions in a timely manner
  • Develop and implement strategies to improve guest satisfaction and loyalty
Requirements
  • High school diploma or equivalent required; 2+ years of management experience preferred
  • Ability to lift a minimum of 30 lbs and stand for 6+ hours at a time
  • Fluent in English; ability to communicate effectively with guests and team members
  • Authorized to work in the U.S.
Competencies
  • Guest Focus: Understands and exceeds guest expectations, needs, and requirements
  • Passion for Results: Sets and maintains high standards for self and others, acts as a role model
  • Problem Solving and Decision Making: Identifies and resolves issues and problems; uses information at hand to make decisions and solve problems
  • Interpersonal Relationships & Influence: Develops and maintains relationships with team members; operates with integrity and demonstrates honesty
  • Conflict Management: Seeks to understand conflict through active listening; recognizes conflicts as an opportunity to learn and improve
  • Developing Direct Reports and Others: Works collaboratively with employees to create individual development plans to strengthen employee knowledge and skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Family-owned and operated business with a People First culture
  • 200+ locations in 6 states; Dunkin' Donuts franchise with a strong reputation for quality and service


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