Hospitality Service Representative
3 weeks ago
The Hospitality Worker II is a vital role at Aramark, ensuring guest satisfaction by providing exceptional service and support. As a key member of our team, you will be responsible for booking reservations, assisting with guest needs, and resolving or escalating any concerns.
Key Responsibilities:- Greet and provide customer service to guests while anticipating their needs
- Supply guests with directions, travel information, and other necessary services
- Book reservations, rentals, and coordinate registration
- Operate a register and/or software system to complete cash and credit card transactions
- Answer phone calls and deliver messages as needed
- Maintain excellent customer service and positive attitude towards guests, customers, and colleagues
The hourly rate for this position ranges from $17.60 to $17.60, depending on factors such as skills, qualifications, and experience. Additionally, eligible employees may receive bonuses or commissions based on performance.
Requirements and QualificationsTo succeed in this role, you will need:
- Previous guest services experience
- Cash handling experience preferred
- Excellent customer service and interpersonal skills
- Strong communication and organizational abilities
Aramark is a global leader in food and facilities management, serving millions of guests every day. We are committed to delivering exceptional service and supporting the growth of our employees.
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