Service Representative

6 days ago


Livonia, Michigan, United States AssuredPartners Full time
Job Overview
AssuredPartners is expanding its Processing Center Team in 2024. We seek individuals to perform tasks related to helping employers confirm health plan eligibility for dependents currently on their health plan.

We offer a competitive base salary of $16.50 per hour, flexible scheduling, and a Part-Time onsite position with approximately 20-29 hours per week. The ideal candidate would have open availability working between the hours of 8:00am and 8:00pm, Monday through Friday.

Responsibilities:
* Communicate with members via telephone calls, emails, faxes, and web portal responses
* Provide excellent customer support for incoming calls, reviewing information from the participant or documents, then appropriately entering the data, scanning and filing documents
* Perform research and follow-up to gain necessary information and data
* Respond to inquiries from participants and client contacts promptly via telephone and email communications in a positive and effective manner

Requirements:
* Desire to learn and grow with us
* High school diploma
* Work experience in a call center or document processing center or similar vocations helpful but not required
* Basic clerical skills, handling data input and filing, using copiers and scanners
* Above-average computer knowledge and technical skills required, with the ability to quickly learn software, tools, and features
* Knowledge of Microsoft Office, capable skills with Word and Excel
* Outstanding organization skills with good attention to details and specifics, and an eye for accuracy
* Excellent written, oral, listening, communication, and interpersonal skills

Benefits:
* Competitive base salary of $16.50 per hour
* 5 Sick Days and 2 Volunteer Days
* Company match 401(k) plan
* Support of your fitness wellness goals, offering up to 75% off at over 11,000 gyms and fitness centers
* Opportunity to prioritize your mental health with 24/7 access to licensed therapists

About Us:
Accretive is a collection of elite specialty and wholesale agencies supported by experienced industry leaders. Our expertise is broad, and our innovative culture runs deep. We value relationships above all else and consistently deliver best-in-class customized solutions and service you can trust.

Career Growth:
We are passionate about fueling our clients' innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families, and people thrive.

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