Restaurant Operations Manager

4 days ago


Menlo Park, California, United States Back A Yard Caribbean American Gril Full time
Job Summary

We are seeking an experienced Restaurant Operations Manager to join Back A Yard Caribbean American Grill. As a Restaurant Operations Manager, you will be responsible for the restaurant's operational performance during your shift. Your duties will include ensuring that orders are accurately prepared and delivered on time according to company standards.

You will assist with ordering supplies; handle guest checks accurately, efficiently, and in compliance with company policies and procedures. You will observe and direct 3-4 employees on shift and ensure all guests are greeted instantly and treated with professionalism, patience, and a 'people-first' attitude.

The ideal candidate is a strong leader with restaurant experience. They should have excellent management and leadership skills, strong communication and problem-solving skills, and the ability to remain calm and thrive under pressure.

Responsibilities:

  • Train and manage employees and assign duties as needed
  • Lead team in providing exceptional customer service
  • Resolve customer complaints gracefully and with tact
  • Adhere to all health and safety rules and regulations
  • Provide sales and productivity reports to upper management
  • Maintain appropriate inventory levels, reorder and restock when necessary
  • Cover the shifts of absent employees

Estimated Salary: $45,000 - $60,000 per year, depending on experience.



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