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Data Systems Analyst

2 months ago

Wilmington, North Carolina, United States InsideHigherEd Full time

Job Summary:

The System & Data Analyst will serve as the technical lead for admissions business operations, systems, technical processes, analytics, and other associated admissions operations activities. This role will work closely with the Admissions team and other departments to share data through any stage of the recruitment and admissions funnel.

Key Responsibilities:

  • Operations/Systems:
    • Troubleshoots system-related issues with external and internal users
    • Performs maintenance through the admissions lifecycle ensuring data accessibility, workflow management, data feed functionality, and overall system functionality
    • Maintains data integrity within enterprise systems (e.g., Slate, Banner, etc.) through careful data management and regular monitoring
    • Manages Slate and incoming/outgoing data feeds. This includes all Slate system modules (examples: communications, events, applications, interviews, portals, and evaluation)
    • Manages the life cycle of major projects by leading team meetings to identify and document requirements, creating project plans and timelines, creating technical documents and standard operating procedures, implementing functionality, and leading testing for each project
    • Ensures continued functionality of a program/project during maintenance and testing of new features, revisiting the development process to fix bugs or address business partner concerns. Provides feedback, advice, project updates and encouragement to team members
    • Delivers technical training to admissions and financial aid colleagues
    • Ensures compliance with accreditation standards, privacy laws, and industry best practices to maintain high quality control standards
  • Data and Reporting:
    • Works closely with Admissions team and other departments to share data through any stage of the recruitment and admissions funnel
    • Develops queries, reports and dashboards using Slate, PowerBI, and Excel
    • Collaborates with Tuck colleagues, Registrar, IT, MBA Program Office, and other internal stakeholder groups
  • General:
    • Contributes ideas, input, and support to initiatives, decisions, and communications with admissions implications
    • Maintains and supports process structures to meet departmental needs
    • Coordinates routine data cleanup processes

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 2+ years of experience in a complex technical environment
  • Experience with SQL coding, JavaScript development, and enterprise information systems
  • Strong organizational and project management skills
  • Ability to work collaboratively in a team environment