Member Service Representative

4 weeks ago


Comstock Park, Michigan, United States Sam's Club Full time
Member Assist Cart Attendant Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Member Assist Cart Attendant. As a key member of our team, you will play a vital role in ensuring our members have a positive shopping experience.

Key Responsibilities:

  • Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
  • Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
  • Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
  • Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

What You'll Do:

As a Member Assist Cart Attendant, you will be responsible for ensuring a positive member experience by providing exceptional customer service, maintaining a clean and safe shopping environment, and ensuring that member pick up orders are filled accurately and efficiently.

Why Work at Sam's Club:

At Sam's Club, we offer a competitive hourly wage, performance-based bonus awards, and a range of benefits, including health, financial, and paid time off benefits. We also offer opportunities for career growth and development, as well as a supportive and inclusive work environment.

Requirements:

  • Customer Service experience, including operating a cash register
  • Working with mobile retail applications

Location:

3901 ALPINE AVE NW, COMSTOCK PARK, MI, United States of America



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