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Banking Associate

2 months ago

Great Neck, New York, United States TD Bank Full time
Job Title: Teller I

Job Summary:

The Teller I is a key role in delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency. This position plays a crucial part in educating customers on TD's products and services, referring them to partners for specialized solutions, and ensuring compliance with company guidelines and regulations.

Key Responsibilities:

  • Execute TD's Brand promise to customers by consistently delivering a legendary customer experience in the store.
  • Perform customer transactions, including deposits, withdrawals, loan and safe deposit box payments, efficiently and accurately.
  • Process cash transactions, such as cashing checks, verifying currency, balancing cash drawers, and night deposits, with a high level of accuracy.
  • Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary.
  • Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding them appropriately.
  • Understand customer preferences for banking and educate them on self-service and digital options that meet their needs.
  • Act as an advocate for the customer by conducting needs-based conversations, offering financial and digital solutions, and referring them to appropriate partners.
  • Make sound decisions and provide timely problem resolution, escalating more difficult issues to management.
  • Ensure compliance with company guidelines and regulations, such as the Bank Secrecy Act and Patriot Act, to minimize risk and protect the customer.
  • Verify customers' identities by following customer authentication policies and procedures.
  • Balance cash drawers, Automated Teller Machines (ATMs), and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.
  • Adhere to safe deposit box procedures and guidelines.
  • Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times.
  • Accountable for ensuring confidential customer information is securely stored throughout the day.
  • Understand the importance of and follow dual control.
  • Follow all security and audit measures to minimize potential loss.
  • Utilize bank tools and processes to detect, address, and prevent fraud.

Requirements:

  • High school diploma or GED.
  • 6 months of work-related experience preferred; or equivalent can be demonstrated through volunteering, education, or military experience.
  • Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
  • Demonstrated customer service skills preferred.
  • Strong organizational skills.
  • Detail-oriented.
  • Ability to function in a fast-paced and changing environment.
  • Excellent communication skills with the ability to be concise, clear, and consistent.

Physical Requirements:

Domestic travel is occasional, and international travel is never required. The role involves performing sedentary work, operating standard office equipment, and responding quickly to sounds. Sitting is continuous, standing is frequent, and walking is occasional. Lifting and carrying under 25 pounds is occasional, and lifting and carrying over 25 pounds is never required.

About TD Bank:

TD Bank is one of the world's leading global financial institutions and is the fifth-largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. Our purpose is to enrich the lives of our customers, communities, and colleagues.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. This includes base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.