Healthcare Customer Service Professional

5 days ago


Chicago, Illinois, United States Advanced psychiatry associates Full time
Job Overview

We are seeking a highly skilled Healthcare Customer Service Professional to join our team at Advanced Psychiatry Associates. This role involves providing exceptional customer service to patients and healthcare providers via phone calls, ensuring that their needs are met in a timely and professional manner.

As a key member of our team, you will be responsible for responding to approximately 60-65 incoming calls per day, collecting clinical and demographic information, and entering it into our portal. You will also work with providers, referral sources, and patients to address their concerns and provide support.

The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to navigate multiple applications and systems simultaneously.

Key Responsibilities:

  • Respond to incoming calls from patients and healthcare providers
  • Collect and enter clinical and demographic information into our portal
  • Work with providers, referral sources, and patients to address their concerns and provide support
  • Maintain accurate records and reports

This is a full-time remote position, offering a competitive hourly rate of $21.50-$23.50 plus a monthly bonus incentive opportunity. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.

What We Offer:

  • Competitive hourly rate: $21.50-$23.50
  • Monthly bonus incentive opportunity
  • Full range of benefits, including health, dental, and vision insurance
  • Generous PTO and paid parental leave
  • Advancement opportunities and professional skills training


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