Warranty Operations Manager

2 weeks ago


Novi, Michigan, United States Ambe Engineering LLC Full time
Job Title: Warranty Manager

Ambe Engineering LLC is seeking a skilled Warranty Manager to lead our warranty team and drive excellence in warranty management. The successful candidate will be responsible for managing all aspects of warranty for specific customers, interfacing with various levels and disciplines within the organization, and developing and implementing strategies to improve warranty performance.

Key Responsibilities:
  • Lead and manage the regional warranty team, ensuring effective communication and collaboration with cross-functional teams.
  • Negotiate with customers to resolve warranty concerns and develop mutually beneficial solutions.
  • Provide leadership and guidance to regional plants, ensuring compliance with warranty policies and procedures.
  • Serve as the first escalation point for customers and company plants, resolving complex warranty issues and escalating to senior management as needed.
  • Prepare and submit warranty spending approvals for the DOA process, ensuring timely and accurate reporting.
  • Track and report warranty regional spending, identifying trends and areas for improvement.
  • Potentially serve as the Global Warranty Champion for OEMs located in the region, driving warranty excellence and best practices.
  • Lead contract negotiations, including prior to sourcing and changes to current terms and conditions.
  • Support the implementation of a standardized warranty part analysis procedure, utilizing 8D and database tools to drive efficiency and accuracy.
  • Lead or participate in task force teams to address key warranty concerns, driving proactive and reactive solutions.
  • Collaborate with quality systems to improve data quality, speed, and accuracy.
  • Participate in regional quality reviews and lead/participate in relevant QIT meetings.
  • Track and report all open warranty issues, risks, and opportunities on a monthly basis.
Requirements:
  • 8-10 years of experience in Engineering and/or Quality, with a focus on warranty analysis.
  • Bachelor of Science in Engineering (BS); MBA strongly preferred.
  • Automotive manufacturing background preferred.


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