Customer Service Director

6 days ago


Paramus, New Jersey, United States Juno Search Partners Full time
Customer Service Director

**Job Summary:**
We are seeking a seasoned Customer Service Director to lead our customer service team in Bergen County, NJ. The ideal candidate has 3-5 years of experience in customer service or a similar role and is proficient in Microsoft Office Suite and CS software.

**Key Responsibilities:**
- Field customer inquiries via phone, email, fax, etc.
- Provide product, pricing, and shipping information to clients.
- Manage data entry and processing of customer orders.
- Maintain detailed records of customer interactions and inquiries.
- Ensure customer satisfaction with products and services.
- Resolve customer service issues, queries, or concerns.
- Follow communication procedures, guidelines, and policies.
- Develop a customer-oriented approach and adapt/respond to different customers.

**Requirements:**
- 3-5 years of experience in customer service or a similar role.
- Proficient in Microsoft Office Suite and CS software's.
- Bachelor's degree preferred.
- Outstanding customer service skills.
- Solution-driven individual.
- Ability to exercise judgment and prioritize workflows.
- Excellent time management and organizational skills.

**Compensation:** The estimated salary for this position is $65,000 - $85,000 per year, depending on experience. Juno Search Partners is an Equal Opportunity Employer.

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