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Help Desk Support Specialist

1 month ago

Toledo, Ohio, United States TEKsystems Full time

Job Summary

The Help Desk Technician will be responsible for providing technical support to employees, troubleshooting computer and mobile device issues, and managing company anti-virus software. The ideal candidate will have excellent communication skills, a strong understanding of computer systems, and the ability to work well under pressure.

Key Responsibilities

  • Manage tickets received at the Help Desk in a prompt and courteous manner
  • Troubleshoot computer and mobile device operating systems and hardware issues
  • Manage company anti-virus software
  • Manage user accounts, group policy, and access guidelines
  • Set up and deploy hardware and core software for new hires and existing employees
  • Support IT function and employees with the roll out of new technology
  • Assist in software license management and asset tracking/inventory
  • Maintain active directory and email distribution lists
  • Maintain asset inventory
  • Assist with developing IT procedures and training staff

Requirements

  • Ability to multi-task and prioritize requests
  • Attention to detail and deadlines
  • Good organizational, typing, and computer software skills (Microsoft suite)
  • Ability to work well with others and present professionalism via face-to-face, email, and phone interactions
  • Ability to learn new products and communicate effectively with non-technical employees

About TEKsystems

TEKsystems is a leading provider of technology services and solutions. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.