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Front Desk Coordinator

2 months ago


Dunedin, Florida, United States Conviva Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Conviva Care Centers. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and their families.

Key Responsibilities:
  • Welcome patients and visitors to our facility, ensuring a warm and welcoming experience.
  • Manage patient check-in and registration processes, ensuring accurate and timely completion.
  • Respond to patient inquiries and provide information on our services and policies.
  • Assist with appointment scheduling, verification of insurance, and collection of patient charges.
  • Use your excellent communication skills to resolve any issues or concerns that may arise.
Requirements:
  • Strong customer service background and excellent phone etiquette.
  • Ability to multitask and work in a fast-paced environment.
  • Knowledge of Microsoft Office (Word, Excel, Outlook, Access) and experience with electronic medical records.
  • Preferred: Bilingual (English/Spanish) and medical office experience.
About Conviva

Conviva Care Centers provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. As part of Humana's Primary Care Organization, we offer a value-based approach to care, ensuring each patient receives the best care, when needed most, and for the lowest cost.