Seafood Order Coordinator

4 weeks ago

Boston, Massachusetts, United States Whole Foods Market Full time
Job Summary

We are seeking a highly skilled and detail-oriented Seafood Order Writer to join our team at Whole Foods Market. As a key member of our seafood department, you will be responsible for ensuring the accurate and timely ordering of seafood products, maintaining inventory levels, and providing exceptional customer service.

Responsibilities
  • Replenish seafood products through proper buying procedures, ensuring accurate and timely ordering to meet customer demand.
  • Monitor and act upon open PO reports for both purchases and credits, maintaining accurate records and resolving any discrepancies in a timely manner.
  • Control spoilage and shrink, achieving turn goals and participating in inventory management to optimize product availability and minimize waste.
  • Complete spoilage, sampling, temperature, and sweep worksheets as required, ensuring accurate and thorough documentation of product quality and inventory levels.
  • Ensure orders for product are timely and accurate, monitoring inventory turns and making adjustments as needed to meet customer demand.
  • Oversee customer special order procedure, providing exceptional customer service and ensuring timely and accurate fulfillment of special orders.
  • Analyze and control product transfers, waste, and spoilage, identifying areas for improvement and implementing strategies to minimize losses.
  • Support leadership in conducting inventories, ensuring accurate and thorough counting and recording of inventory levels.
  • Maintain financial profitability by meeting and exceeding purchasing and sales targets, ensuring accurate and timely reporting of sales and inventory data.
  • Separate, scan, and dispose of spoilage and shrink, maintaining a clean and organized workspace and adhering to company standards for product handling and disposal.
  • Arrive to work station on time, appropriately groomed, dressed, and ready to work, working all scheduled shifts and attending required trainings and meetings.
  • Provide excellent customer service, addressing needs of customers in a timely and effective manner and modeling suggestive selling techniques, answering phones and pages promptly and courteously.
  • Maximize sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product, ensuring accurate and timely restocking of shelves and maintaining a visually appealing store environment.
  • Follow and comply with established procedures, including weights and measures, health and sanitation, and safe work practices, maintaining a clean and sanitary working and shopping environment.
  • Perform opening, mid, and closing duties as assigned, ensuring accuracy of signs and pricing and maintaining a clean and organized workspace.
  • Immediately report safety hazards and violations, ensuring a safe and healthy work environment for all team members.
Requirements
  • Comprehensive knowledge of seafood products, including types, sources, and handling procedures.
  • Working knowledge and application of all seafood merchandising expectations, including product rotation, stocking, and display.
  • Ability to educate team members on product knowledge and convey enthusiasm for seafood products.
  • Strong basic math skills, including ability to accurately calculate inventory levels, sales data, and other financial metrics.
  • Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook, and ordering systems, ensuring accurate and timely reporting of sales and inventory data.
  • Strong to excellent communication skills and willingness to work as part of a team, providing exceptional customer service and supporting team members as needed.
  • Ability to deliver information in a clear and respectful manner to fellow team members, customers, and vendors, maintaining a positive and professional attitude in all interactions.
  • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and team members, ensuring a positive and welcoming store environment.
  • Ability to follow directions and procedures, effective time management and organization skills, and a strong work ethic, ensuring accurate and timely completion of tasks and responsibilities.
  • Passion for natural foods and the mission of Whole Foods Market, including commitment to sustainability, quality, and customer satisfaction.
  • Strong work ethic and ability to work in a fast-paced environment with a sense of urgency, prioritizing tasks and responsibilities to meet customer demand and maintain a clean and organized workspace.
  • Understanding of and compliance with WFM quality goals, including adherence to company standards for product handling, storage, and disposal.
Physical Requirements/Working Conditions
  • Must be able to lift 50 pounds, standing and walking for 6-8 hours in an 8-hour workday.
  • Hand use: single grasping, fine manipulation, pushing, and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching.
  • Exposure to FDA-approved cleaning chemicals and temperatures up to 90 degrees Fahrenheit.
  • Ability to work in a wet and cold environment, handling knives and other cutting equipment as needed.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

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