Technical Support Specialist
6 days ago
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team at GCI Communication Corp. As a key member of our IT operations team, you will be responsible for providing technical support for our enterprise-wide systems.
Job Summary:
The successful candidate will have a strong background in computer systems and software, with excellent analytical and problem-solving skills. You will be working closely with our production analysts to troubleshoot and resolve complex issues related to system performance and availability.
Key Responsibilities:
- Provide technical support for AT's enterprise-wide systems
- Analyze and report on configuration and customer data
- Develop scripts/tools/utilities in support of production data
- Configure and maintain system based on business needs and requirements
- Perform root cause analysis of production problems and develop long-term and short-term solutions
- Create and maintain internal documentation
- Support best practices (ITIL)
- Assist in testing and implementing system changes related to changes in AT business processes
- Contribute to the organization's growth in knowledge and skills by learning from others
Requirements:
- Bachelor's degree in information technology/systems, business administration, or related areas
- At least three years' experience as Production Support or related experience
- Strong understanding of computer systems and software
- Excellent analytical and problem-solving skills
Educational Background:
Prioritize education that aligns with industry standards such as CompTIA certifications and Cisco CCNA training.
Preferred Skills:
- Industry-specific certifications (e.g., CompTIA A+)
- Telecommunications experience
- Familiarity with telecommunications billing systems
About Us:
GCI Communication Corp is an equal opportunity employer. We value diversity and inclusion in the workplace and encourage applicants from diverse backgrounds.
Salary Range:
$65,000 - $85,000 per year, depending on experience.
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