Technical Support Specialist

6 days ago


Castle Rock, Colorado, United States GCI Communication Corp Full time

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at GCI Communication Corp. As a key member of our IT operations team, you will be responsible for providing technical support for our enterprise-wide systems.

Job Summary:

The successful candidate will have a strong background in computer systems and software, with excellent analytical and problem-solving skills. You will be working closely with our production analysts to troubleshoot and resolve complex issues related to system performance and availability.

Key Responsibilities:

  • Provide technical support for AT's enterprise-wide systems
  • Analyze and report on configuration and customer data
  • Develop scripts/tools/utilities in support of production data
  • Configure and maintain system based on business needs and requirements
  • Perform root cause analysis of production problems and develop long-term and short-term solutions
  • Create and maintain internal documentation
  • Support best practices (ITIL)
  • Assist in testing and implementing system changes related to changes in AT business processes
  • Contribute to the organization's growth in knowledge and skills by learning from others

Requirements:

  • Bachelor's degree in information technology/systems, business administration, or related areas
  • At least three years' experience as Production Support or related experience
  • Strong understanding of computer systems and software
  • Excellent analytical and problem-solving skills

Educational Background:

Prioritize education that aligns with industry standards such as CompTIA certifications and Cisco CCNA training.

Preferred Skills:

  • Industry-specific certifications (e.g., CompTIA A+)
  • Telecommunications experience
  • Familiarity with telecommunications billing systems

About Us:

GCI Communication Corp is an equal opportunity employer. We value diversity and inclusion in the workplace and encourage applicants from diverse backgrounds.

Salary Range:

$65,000 - $85,000 per year, depending on experience.



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