Intake Referral Specialist
4 days ago
Job Title: Intake Referral Specialist
Job Summary: We are seeking a highly skilled Intake Referral Specialist to join our team at St. Charles Health System. As a key member of our Behavioral Health department, you will play a vital role in ensuring that patients receive the necessary support and services to achieve optimal levels of functioning.
Key Responsibilities:
- Assess patients' needs and accurately document information in a timely manner, demonstrating compliance with department standards.
- Perform patient screening/assessment of social, economic, emotional, and family situations.
- Coordinate with clinicians and preauthorization staff to ensure timely start of services for new clients.
- Establish and maintain relationships interdepartmentally and within assigned departments to ensure customer and caregiver satisfaction with referrals/admissions/appointments.
- Maintain a thorough knowledge of community resources.
- Process orders/referrals from IBH providers from SCMG practices.
- Provide immediate response to intakes with contracted OPBH specialty medical groups.
- Stay informed regarding SCHS Disaster Plan and act as first responder to Disasters for OPBH.
- Work with Sage View staff to coordinate aftercare services for Sage View clients.
- Coordinate with Emergency Department Social Workers and the Mobile Crises Assessment Team (MCAT) regarding patient mental health needs.
- Oversee OPBH claims denial management and coordinate efforts with the CBO.
- Provide consultation to clinic providers regarding clinical, ethical, privacy practices and CPT and DSM coding changes and protocols.
- Oversee daily operation of the Caregiver Assistance (CAP) and EAP Contracted Provider Programs.
Requirements:
- Bachelor's Degree in Social Work, Behavioral Science, or other related field.
- Three (3) years Mental Health related experience.
- Valid Oregon driver's license and ability to meet St. Charles Health System driving requirements.
Preferred Qualifications:
- Master's Degree in Social Work, Behavioral Science, or other related field.
- Registered Bachelor's Social Worker preferred (RBSW).
- Clinical Licensure with State of Oregon.
- Member of the National Association of Social Worker's or other national professional association membership.
Working Conditions:
- Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
Physical Requirements:
- Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
- Frequently (50%): Sitting, keyboard operation.
- Occasionally (25%): Standing, walking, bending, stooping/kneeling/crouching, climbing stairs, reaching overhead, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing, operation of a motor vehicle, ability to hear whispered speech level.
- Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds.
Exposure to Elemental Factors:
- Occasionally (25%): Chemical solution for Laboratory Caregivers.
- Rarely (10%): Wet/slippery area.
- Never (0%): Heat, cold, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category:
- Risk for Exposure to BBP
Schedule Weekly Hours: 0
Caregiver Type: Relief
Shift: First Shift (United States of America)
Is Exempt Position? No
Job Family: SPECIALIST BEHAVIORAL HEALTH SOCIAL SERVICES
Scheduled Days of the Week: Variable
Shift Start & End Time: 0800-1700
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