Customer Service Advocate

4 weeks ago


Lennox, California, United States IAA Full time

Career Opportunity: Customer Service Representative

About the Role

We are seeking a skilled Customer Service Representative to join our team at IAA, an RB Global, Inc. company. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Customer Support: Provide a variety of customer support services through multiple channels, including phone, email, and in-person interactions.
  • Order Processing: Process orders and assignments, and enter data into our internal computer systems.
  • Information Reference: Reference pricing and delivery information to assist customers with their needs.
  • Customer Inquiry Response: Respond to customer questions, inquiries, and requests in a timely and professional manner.
  • Record Management: Set up new and maintain existing records, ensuring accurate and up-to-date information.
  • Clerical Duties: Perform word processing assignments, filing, and related clerical duties to support the team.
Requirements:
  • Communication Skills: Ability to communicate comfortably with customers and colleagues.
  • Teamwork: A phenomenal teammate, willing to assist peers and contribute to a positive team environment.
  • Digital Literacy: Digital literacy and basic computer skills are required.
  • Time Management: Strong time management skills to prioritize tasks and meet deadlines.
  • Attitude: Positive attitude and a willingness to learn and grow with the company.
  • Independence: Ability to work independently and as part of a team.
  • Interpersonal Skills: Strong interpersonal skills to build relationships with customers and colleagues.
  • Appearance: Professional and clean appearance, reflecting the company's image.
About IAA

IAA, an RB Global, Inc. company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. With a focus on innovation and customer satisfaction, we offer a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, and delivering the highest economic returns. Join us in our mission to provide exceptional customer service and support to our clients.



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