Senior Salesforce Administrator

5 days ago

Irving, Texas, United States Resource Informatics Group Full time
Salesforce Administrator Job Description

Job Title: Senior Salesforce Administrator

Job Summary:

We are seeking a highly skilled Salesforce Administrator to join our team at Resource Informatics Group. The successful candidate will be responsible for maintaining and improving the Salesforce CRM platform, working closely with client stakeholders to deliver administration services.

Key Responsibilities:

  • Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, cases, queues, licenses, capacity, and storage management.
  • Maintain the overall system, including data loads.
  • Manage dashboards, reports, forms, templates, page layouts, workflows, and approvals.
  • Collect and understand requirements for enhancements to the system.
  • Create and maintain custom objects, object relationships, standard and custom fields, and set up integration to Salesforce where appropriate.
  • Receive and manage support tickets from users on ServiceNow, debug issues, and work with developers as needed for issue resolution.
  • Work with end-users to provide coaching around best practices and tips on Salesforce usage.
  • Create and maintain end-user documentation, including internal processes and Knowledge Base Articles.
  • Create and customize report types, reports, and dashboards.
  • Install, manage, and maintain third-party integrated apps, such as Lightning for Outlook, and make recommendations on tools that will provide better user experiences and efficiencies.
  • Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.
  • Assist with data migration from other systems as needed.
  • Set up Salesforce Workflow tools and flows, including Salesforce Process Builder, Flows.
  • Design and deploy Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
  • Implementing pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to custom objects.
  • Setting up and maintaining tasks, email alerts, and field updates.
  • Creating custom Apps, Objects, and Dashboards and giving accessibility to authorized team members.
  • Working on Agile and Scrum Methodology for Salesforce change implementation.
  • Supporting team member issues reported and setting up new team members for access to the CRM system.
  • Work in Flosum to follow the DevOps process to develop and deploy system changes.
  • Maintaining and adjusting security settings in the system.
  • Fully understanding both the Classic and Lightning versions of Salesforce.
  • Experience working with Sales Cloud and Service Cloud.
  • Experience working with Salesforce Communities.
  • Experience working with Salesforce Marketing Cloud preferred.
  • Experience working with Salesforce CRM Analytics preferred.

Requirements:

  • Bachelor's degree or its equivalent.
  • Salesforce Administrator certification is required, Advance Administrator certification is preferred.

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