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Hotel Housekeeping Associate

2 months ago

Fort Worth, Texas, United States Sheraton Fort Worth Full time

Position Overview:

The Guest Room Attendant plays a crucial role in ensuring that guests have a seamless and enjoyable stay, reflecting the high standards of hospitality that Sheraton Fort Worth is known for. This position is responsible for the thorough cleaning and upkeep of assigned guest rooms, as well as various public and service areas within the hotel.

Key Qualifications:

  • High School diploma or equivalent; prior experience in hospitality or a related field is preferred.
  • Strong communication skills with a genuine passion for helping others in a dynamic environment.
  • Positive, friendly demeanor with a commitment to delivering authentic service.
  • Ability to thrive in a fast-paced setting.
  • Detail-oriented with the capacity to perform tasks efficiently and accurately.
  • Physical capability to lift, push, and pull moderate weights regularly.
  • Proficient in performing cleaning tasks, including bending and reaching in confined spaces.
  • Ability to follow directions and meet cleaning standards for assigned rooms.
  • Basic understanding of English to comprehend instructions and guest requests.
  • Previous experience in cleaning roles is advantageous.
  • Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.

Primary Responsibilities:

  • Maintain cleanliness of assigned guest rooms according to company standards, including changing linens, cleaning bathrooms, vacuuming, and dusting.
  • Restock amenities and supplies in guest rooms as needed.
  • Organize and maintain the housekeeping cart for efficiency.
  • Report any maintenance issues to the supervisor promptly.
  • Greet guests in a warm and friendly manner, offering assistance when necessary.
  • Ensure that special requests from guests are noted and fulfilled.
  • Provide information about hotel services, local attractions, and events.
  • Deliver newspapers, messages, and packages to guests as requested.
  • Assist with luggage storage and retrieval for guests.
  • Maintain visibility during peak periods to assist guests effectively.
  • Collaborate with other hotel departments to enhance guest experiences.
  • Address and resolve guest complaints with professionalism and courtesy.
  • Stay informed about hotel amenities and local attractions to assist guests.

Company Overview:

Sheraton Fort Worth Downtown Hotel is part of a leading global hotel management company, recognized for its commitment to exceptional guest service and operational excellence. Our diverse portfolio includes over 1,550 hotels worldwide, and we pride ourselves on fostering a culture of excellence among our associates.

Benefits:

Upon completion of an initial waiting period, full-time employees are eligible for a comprehensive benefits package, which includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Life Insurance and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.