Courier Service Coordinator

3 days ago


New York, New York, United States Capsule Full time

About Us

Capsule is revolutionizing the pharmacy industry by delivering medications same-day, free of charge. With a national presence and investments from top healthcare and technology firms, we're poised for success.

We thrive in an environment where individuals prioritize customer satisfaction, drive results through ambitious goals, and collaborate with their teams to achieve excellence.

Job Description:

This Mobile Logistics Associate role plays a crucial part in our Logistics Team, connecting couriers on the road with our Dispatch Team. Your primary responsibility will be ensuring routes run smoothly, couriers are supported, and customers receive their medications promptly.

Key responsibilities include:

  • Distributing routes to couriers, maintaining clear communication with dispatch, and resolving issues collaboratively with couriers and leads.
  • Serving as a Safety Champion by ensuring hub vehicles are stocked with necessary PPE, reporting distribution, and addressing unsafe conditions.
  • Mitigating delivery disruptions to guarantee on-time delivery and exceptional customer experience, including completing deliveries when needed.
  • Proactively identifying and resolving real-time challenges, analyzing daily KPI metrics, and recommending operational improvements to leadership.
  • Developing in-depth knowledge of our logistics procedures, upholding company policies, and continuously improving delivery practices through collaboration and real-time experience.

Requirements and Qualifications:

To excel in this role, you should have:

  • A valid driver's license, including a clean driving record for the past 365 days, with at least 2 years of experience driving within a Metropolitan area. A commercial license is preferred.
  • A proven track record of promoting and adhering to safety compliance standards.
  • The ability to safely drive for extended periods, up to 10 hours per shift, and safely lift items weighing upwards of 25 pounds.
  • Strong time management and problem-solving skills, including proficiency in handling urgent matters autonomously while maintaining safety, compliance, and customer-centricity.
  • You must be available to work within expected schedules: Typical Work Hours: Monday-Friday: 7AM - 3PM OR Monday-Friday: 5PM - 11PM.
  • Prior experience in logistics, courier services, or similar roles is highly valued.

What We Offer:

This position comes with a competitive starting salary of $20 per hour, paid weekly, with opportunities to earn paid time off and commuter benefits. We also provide a comprehensive benefits package, including medical, dental, and vision coverage. Additionally, we offer career growth opportunities, with many team members advancing to leadership positions from this role.

Capsule is committed to fostering a diverse and inclusive workplace, welcoming applicants from various backgrounds and experiences.



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