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Housing Support Coordinator

2 months ago

Kansas City, Missouri, United States NEWHOUSE INC Full time

POSITION OVERVIEW

The Housing Support Coordinator will utilize comprehensive services to secure and stabilize accommodations for individuals experiencing homelessness due to domestic violence. These services encompass, but are not limited to, housing relocation, eviction prevention, housing searches, financial guidance, housing counseling, and collaboration with community organizations, governmental bodies, and property owners. The Housing Support Coordinator will work alongside team members to implement innovative housing and employment strategies aimed at integrating domestic violence services, housing, case management, and employment resources, with the objective of facilitating rapid client advancement towards sustainable employment and stability.

A qualified candidate will exemplify exceptional advocacy skills in the following domains: crisis intervention, trauma-informed care, problem-solving, responding to crisis calls, providing resource referrals, conducting needs assessments, supplying essential needs, safety planning, de-escalating situations with residents who may become triggered, offering emotional support, and coordinating and overseeing self-directed caseloads within a multidisciplinary team.

Housing Support Coordinators must possess the flexibility to travel offsite with clients to coordinate or accompany them to appointments or other community resources. The overarching goal for all clients served is to empower them to regain control over their lives and diminish the barriers that perpetuate the cycle of abuse and lead to homelessness.

Housing Support Coordinators are expected to deliver a minimum of 20 hours of direct service to clients weekly, which translates to approximately 22-25 cases. They must also have the flexibility to travel offsite with clients to coordinate or accompany them to appointments or other community resources.

SCHEDULE + BENEFITS

This is a full-time, hourly position with a competitive starting wage. Scheduled workdays will typically be Monday through Friday or Tuesday through Saturday. General work hours are from 8 AM to 5 PM or 9 AM to 6 PM; however, flexibility is essential to meet the needs of our clients, which may occasionally include evening or weekend hours.

Employees are eligible for comprehensive employer-paid health and dental benefits, with optional vision benefits available. A 401(k) plan with a 4% match is offered to all staff after a qualifying period. Additional benefits include an Employee Assistance Program (EAP) and a generous paid time off (PTO) package.

KEY RESPONSIBILITIES

  • Conduct strengths-based assessments of housing placement barriers and collaborate with clients to formulate plans for securing and maintaining permanent housing.
  • Work closely with clients to identify and resolve financial obstacles to housing stability, including credit repair and debt reduction.
  • Partner with clients to establish strategies and both short- and long-term objectives for securing and retaining employment.
  • Provide case management that supports clients' progress towards their individualized action plans.
  • Facilitate financial coaching sessions that assist clients in understanding housing requirements, budgeting, and developing skills necessary for independent living.
  • Regularly evaluate and assess the level of financial and other support required by clients to determine necessary interventions.
  • When needed, facilitate housing searches tailored to individual client needs, including attending site visits and assisting with application processes.
  • Assess and provide rental, utility, or move-in assistance, ensuring compliance with housing standards.
  • Engage in outreach, collaboration, and relationship-building with landlords, housing programs, and community agencies.
  • Maintain up-to-date knowledge of local resources and provide appropriate referrals to address barriers to stable housing and employment.
  • Participate in required meetings as directed by supervisors.
  • Track participant activities and ensure timely and accurate data collection as outlined by management.
  • Input client data into the agency-approved database promptly.
  • Assist team members in ongoing quality improvement efforts to enhance program operations.

QUALIFICATIONS + SKILLS

  • Bachelor's degree in human services, social work, or a related field. Relevant experience may be accepted in lieu of a degree.
  • Case management experience is preferred.
  • Reliable transportation is required for frequent home visits and site coordination.
  • Strong interpersonal skills, with sensitivity to trauma-informed care and an inclusive culture.
  • Alignment with the mission, vision, and principles of the organization.
  • Ability to thrive in a high-performing, fast-paced environment, demonstrating adaptability to changing circumstances.
  • Detail-oriented with excellent organizational and multitasking abilities.
  • Strong written and verbal communication skills, along with proficiency in Microsoft Office.
  • Exemplary professionalism, integrity, and ethical standards.

WORK ENVIRONMENT

The physical demands and characteristics of the work environment are representative of those found in a typical office setting. Employees may be required to lift and carry up to 20 lbs., navigate stairs, and maintain composure in high-stress situations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EQUAL OPPORTUNITY EMPLOYER

The organization is an equal opportunity and affirmative action employer. We celebrate diversity and understand that serving a diverse population and employing a diverse team positions our organization and community for success. We are committed to fostering a work environment that supports, inspires, and respects all individuals.

Note: This position description is not exhaustive. Additional duties may be assigned as necessary to meet the ongoing needs of the organization.