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Senior Manager of Revenue Cycle Operations

2 months ago

Fairport, New York, United States RCO Woodcliff Full time
Job Overview

Position Summary

At RCO Woodcliff, we are dedicated to enhancing patient care through innovative practices and a commitment to excellence. As a key player in our team, the Senior Manager of Revenue Cycle Operations will oversee the optimization of reimbursement processes, ensuring that our operations align with best practices in the healthcare industry.

Key Responsibilities

  • Lead the team to ensure efficient and accurate resolution of patient inquiries.
  • Establish metrics to monitor and evaluate customer escalation processes.
  • Assess and document team performance regularly to foster professional growth and recognition.
  • Address patient concerns related to billing, credit balances, and insurance inquiries.
  • Direct and assess follow-up and collections to maintain a steady cash flow and operational efficiency.
  • Review patient accounts to identify and rectify billing issues promptly.
  • Supervise the accounts receivable team for private pay sites, ensuring daily progress is monitored and redirected as necessary.

Qualifications

  • A minimum of 5 years of experience in healthcare administration or revenue cycle management.
  • Comprehensive understanding of the revenue cycle, including patient registration, coding, billing, and accounts receivable.
  • Proven experience in managing large-scale receivables.
  • Strong strategic planning and goal prioritization skills.
  • Experience in implementing and maintaining billing systems.
  • Advanced proficiency in Microsoft Office, particularly Excel.

Ideal Candidate Attributes

  • Demonstrates effective communication and collaboration with all stakeholders.
  • Exhibits professionalism, integrity, and a commitment to confidentiality.
  • Adheres to all relevant employment laws and regulations.
  • Follows organizational protocols and safety standards diligently.
  • Maintains compliance with privacy and confidentiality regulations at all times.