Service Delivery Specialist

5 days ago


Taunton, Massachusetts, United States Global Channel Management Full time

About Global Channel Management

Service Coordinator Role

The estimated salary for this position is between $60,000 to $80,000 per annum.

We are seeking a highly skilled and organized individual to fill the role of Service Coordinator. As a key member of our team, you will be responsible for scheduling service appointments and inspections, resolving customer issues, dispatching technicians, and managing work orders.

This is an exciting opportunity to join our dynamic team at Global Channel Management and contribute to our success.

Key Responsibilities:

  • Scheduling service appointments and inspections
  • Resolving customer issues
  • Dispatching technicians
  • Managing work orders
  • Supporting warehouse and/or other office functions

Requirements:

  • 3 years of experience performing administrative duties in a sales or service industry
  • Working knowledge of ERP systems
  • Proficient in Microsoft Office (Word, Excel & PowerPoint)
  • Excellent oral and written communication skills
  • Ability to use discretion and make decisions
  • Problem-solving and escalation skills
  • Data analysis and interpretation skills
  • Speed and accuracy with attention to detail
  • Ability to lift and move up to 25 pounds occasionally


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