Client Advocate

Job Summary

We are seeking a highly skilled Client Advocate to join our team at Willis Towers Watson. As a Client Advocate, you will be responsible for supporting assigned clients and working independently with Middle Market clients, some complex and/or with a team for those with the most complex programs.

Key Responsibilities

• Client facing responsibilities expected to be 90%.
• Retain existing book of business, develop, and strengthen client relationships.
• Identify, engage, and integrate delivery of all WTW internal resources to deliver on the client experience.
• Provide strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups.
• Recommend appropriate solutions throughout the policy term (including acquisition due diligence).
• Build and develop market relationships in collaboration with broking and sales.
• Increase (maximize) the profitability of the client account & drive retention of that business.
• In collaboration with producers, actively expand existing client relationships and participate in new business prospecting.
• Engage with sales and broking to understand marketplace changes.
• Design, prepare, negotiate, and deliver fee/compensation agreements to clients.
• Drives the RFP response process, including review, identification, and coordination of line of business groups, and document ownership.
• Design and deliver full client presentations/proposals, client advocacy reports, client service plans and schedules.
• Ensure Group policy requirements (legal, regulatory & compliance) are met.
• Drives the renewal process to establish and implement the client-specific renewal strategy. Collaborates with WTW resource, practice, and industry groups to develop and deliver renewal to clients.

Requirements

• Targeted 8-10 years of commercial Property & Casualty insurance knowledge/experience in a client-facing role or demonstrated capabilities to complete role responsibilities.
• Extensive Property & Casualty brokerage background in Construction required.
• Must maintain required licensing by completing various continuing education activities as needed.
• Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation.
• Ability to interpret, analyze, and present models.
• Negotiation skills - ability to drive conflict resolution and secure concessions without damaging relationships.
• Relationship Management skills: able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution.
• Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace.
• Knowledge of commercial insurance renewal end to end process steps and owners.
• Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations.
• Receptive to feedback; critical thinking and problem-solving skills, high adaptability.
• Effectively advocates for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, provides clear guidance to ensure others fulfill roles effectively.
• Excellent project management skills: end to end oversight of large, complex, ambiguous, or multi-dimensional projects.
• Proficient Microsoft Office skills and familiarity with other relevant online tools.
• Insurance broker's P&C license required.
• Intellectual curiosity to help develop innovative and creative ideas.
• Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM).