Client Advocate

We are seeking a highly skilled and experienced Client Advocate to join our team at WTW inc.

The ideal candidate will have a strong background in commercial Property & Casualty insurance, with a proven track record of building and maintaining strong client relationships.

• Support assigned clients with a high level of expertise and professionalism.
• Work independently with Middle Market clients, some complex and/or with a team for those with the most complex programs.
• Client facing responsibilities expected to be 90%.
• Serve as a mentor and may also be a role or coverage Subject Matter Expert or Team Lead.
• Retain existing book of business, develop, and strengthen client relationships.
• Identify, engage, and integrate delivery of all WTW internal resources to deliver on the client experience.
• Provide strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups.
• Recommend appropriate solutions throughout the policy term (including acquisition due diligence).
• Build and develop market relationships in collaboration with broking and sales.
• Increase (maximize) the profitability of the client account & drive retention of that business.
• In collaboration with producers, actively expand existing client relationships and participate in new business prospecting.
• Engage with sales and broking to understand marketplace changes.
• Design, prepare, negotiate, and deliver fee/compensation agreements to clients.
• Drives the RFP response process, including review, identification, and coordination of line of business groups, and document ownership.
• Design and deliver full client presentations/proposals, client advocacy reports, client service plans and schedules.
• Ensure Group policy requirements (legal, regulatory & compliance) are met.
• Drives the renewal process to establish and implement the client-specific renewal strategy. Collaborates with WTW resource, practice, and industry groups to develop and deliver renewal to clients.
• Other duties as identified and appropriate.

• Targeted 8-10 years of commercial Property & Casualty insurance knowledge/experience in a client-facing role or demonstrated capabilities to complete role responsibilities.
• Extensive Property & Casualty brokerage background in Construction required.
• Must maintain required licensing by completing various continuing education activities as needed.
• Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation.
• Ability to interpret, analyze, and present models.
• Negotiation skills – ability to drive conflict resolution and secure concessions without damaging relationships.
• Relationship Management skills: able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution.
• Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace.
• Knowledge of commercial insurance renewal end to end process steps and owners.
• Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations.
• Receptive to feedback; critical thinking and problem-solving skills, high adaptability.
• Effectively advocates for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, provides clear guidance to ensure others fulfill roles effectively.
• Excellent project management skills: end to end oversight of large, complex, ambiguous, or multi-dimensional projects.
• Proficient Microsoft Office skills and familiarity with other relevant online tools.
• Insurance broker's P&C license required.
• Intellectual curiosity to help develop innovative and creative ideas.
• Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM).

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program).
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://cdn-) Washington State only.
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.