Hotel Coordinator

3 days ago


Jackson, Mississippi, United States Pyramid Global Hospitality Full time

Job Summary

The Rooms Coordinator plays a vital role in ensuring seamless guest experiences at Snow King Resort. As a key member of our team, you will be responsible for coordinating room inventory, communicating with various departments, and providing exceptional guest service.

Key Responsibilities

  • Directly supervise room inventory and conduct balancing of guest rooms for arriving reservations
  • Assist with the creation and maintenance of reservations
  • Support Front Desk Agents with guest check-in and check-out as needed
  • Maintain effective communication between departments
  • Administer engineering and guest communication systems, including HotSos and Laso
  • Prepare bus tour rooming lists, assign rooms, and prepare key packets for tour arrival
  • Uphold the highest standard of employee/guest relations and foster positive working relationships with all departments
  • Provide guests with information on local entertainment and dining options as needed
  • Handle all guests' special requests in a professional manner
  • Post advance deposits and maintain accurate records of deposits
  • Manage and ensure timely payment for 3rd Party Reservations/Wholesalers
  • Review No Show Reporting daily and ensure proper payment is collected
  • Ensure all purchased Add-Ons are properly communicated and charged accordingly
  • Assign all condo reservations and ensure proper posting of housekeeping fees
  • Complete weekly reporting, including Cancelation Report, A/R Clearing, Missing Inventory, 00Mistak Rate, and Owner Rotation guide

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work variable schedules and adapt to changing priorities
  • Proficiency in computer systems and software
  • Strong organizational and time management skills
  • Ability to maintain confidentiality and handle sensitive information

Working at Pyramid Global Hospitality

We are committed to providing exceptional guest experiences and creating a positive work environment. If you are a motivated and detail-oriented individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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